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    PREPARING FOR YOUR VISIT


    Your First Visit


    office

    Your first visit with us will be with our hygienist unless you have an emergency situation. During this 80-minute visit, we will document the current condition of your mouth with photos, charting, x-rays and a thorough oral-visual exam. We want to get a clear picture of what your mouth looks like now and what you desire for your mouth in the future. Dr. Richmond and our hygienist will complete a thorough exam including an oral cancer check. All of the information gathered will be used to develop your personalized treatment plan.

    When you call and appoint for that first visit, we will send to you our “New Patient Information” packet and forms which you can complete at your convenience before coming to the office.

    Payments and Fees


    We make every effort to keep the cost of dental care reasonable. Payment for any treatment provided is due at the time of service. We accept cash, check, Visa, Master Card, Discover, American Express and our financial partner Care Credit. If your treatment requires several visits, you will be given an estimate for each visit so that you can plan accordingly. If you have any questions about fees or payments, please speak to a member of our business staff.

    Insurance


    Dr. Richmond is a participating provider with numerous insurance plans, Delta Dental (Premier) and United Concordia. Most plans have two options for receiving dental treatment. You can go to a dentist who is a participating provider or you can go out of network. If you go out of the network, there may be an additional co-payment for some services. The easiest way to find out your options is to call the 800 number on your card and ask if you have to stay within the network or can you see the dentist of your choice.

    Please be advised that your insurance coverage is a contract between your employer and the insurance carrier. Some services are not covered by all insurance carriers. Any services or fees not covered by your plan are your responsibility.

    Major and Military Plans Accepted